"This site can't provide a secure connection" error

[nickinsoton]

I have recently been unable to access the Reddit site through my Android phone when using mobile data - on wifi it works fine. I thought at first it might be a problem with the app I'm using but I also get problems when using the web browser (Chrome, also tried Firefox).

The error is "This site can't provide a secure connection - www.reddit.com sent an invalid response. ERRL_SSL_PROTOCOL_ERROR'.

It it only an issue accessing the Reddit site - all other sites I've tried are OK. I have tried clearing cached data in my browser and flushing DNS but this did not solve the problem.

The only thing that I have changed recently is to enable 2FA on my Reddit account. But, as I mentioned, since doing this the I can access Reddit fine on wifi.

Could it be that Virgin has blocked this site for me on mobile?

Edit: I forgot to mention that if I enable a VPN on my phone I can access Reddit via mobile.

[Natalie_L]

Hi nickinsoton, 

Thank you for reaching out to us here on the Community. 

We are sorry to hear you are experiencing issues when accessing Reddit.

Can you please access your account and check if you have child safety switched on? 

Also, do you have this problem with any other site?

Please let us know and we will be happy to help. 

Thanks 

[nickinsoton]

Hi

Thanks for replying.There is no child safety setting turned on that I can see. I haven't found any other site that experiences this problem.

Nick

[Natalie_L]

Thank you for getting back to me. 

When you access the site, does it give you the error message but also give advanced options to bypass this?

If you could please also provide a screenshot of the error, it would be help if we have to raise this with IT. 

Thank you 

[nickinsoton]

Nat,

There are no options I can see to bypass the error. Please find screenshot attached.

Nick

[Travis_M]

Hi @nickinsoton

Just to double check, can you not access this when accessing switching between WiFi / Mobile data also?

Regards

[nickinsoton]

on wifi it works fine, it's just 4G that's the issue

[Alex_RM]

Thanks nickinsoton,

Can you confirm if you've been able to test the SIM in a different handset? 

Alex_Rm

[nickinsoton]

I don't have access to another smartphone. But would the SIM  or phone be at fault if the website is accessible via VPN?

[Alex_RM]

Have you tried accessing this through the Reddit app? If not, can you try downloading the app? 🙂

Alex_Rm