on 29-05-2022 14:46
hi i put a request in for a mobile phone repair and got a ref no 11843448 but how long before i get the return packaging as it has been a week now ??
on 29-05-2022 15:22
Hi paulbooth,
Thanks for posting and welcome to the community.
Usually the returns pack would be sent within 3 - 5 working days.
What date was it ordered?
Let us know,
on 29-05-2022 15:28
hi Kain
It was requested 21/05/2022 10.45am so this is why i was expecting it by now .I know my postman has a limp but hes not that slow
on 29-05-2022 15:53
Thanks for the response,
Can I ask did you receive any correspondence other that the reference number?
Also how was the request made?
Thanks again,
on 29-05-2022 16:05
i did it on the virgin repair site
job number 1184348
booking type -repair
manufacturer -samsung s21 5G
primary fault -CA-005 primary microphone faulty
returns packaging will be sent to you within 3-5 working days ,please remove sim cards,sd cards batteries and charge leads and package phone as instructions on packaging sent
this was the reply to my account number on my account site
on 29-05-2022 16:24
Hi paulbooth,
Thanks for coming back to us.
I shall send you a PM and we can investigate this further.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 06-06-2022 11:43
Hi paulbooth,
The agent dealing with your query is currently out of office.
I've assigned this to myself and picked this up for you to investigate.
Thanks,
on 06-06-2022 11:58
Might have a lucky escape. Virgin repair service have a terrible reputation.
Samsung is a better bet and quicker
https://www.samsung.com/uk/support/repair/
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