on 30-03-2022 14:04
hi all first tisme here ism trying to get a list of all calls for last September is there a way i can do that as my phone only as from 3rd oct
[MOD EDIT: Subject title changed for clarity]
on 30-03-2022 14:27
Hi @burtybo, thanks a lot for your post and a warm welcome to the Community.
Generally, only outbound calls that you are charged for (if you've gone over an allowance) are viewable through your My Virgin Media e-bill.
Are you after an itemised breakdown of all calls made to you during late September, or calls that you made out?
Many thanks
on 30-03-2022 15:40
on 30-03-2022 16:16
Hi @burtybo, thanks a lot for your response once again.
So if you raise a DSAR through this link here, you'll see there's a section referring to outbound calls made within the last 12 months.
If you do need an itemised billing of inbound calls though from this time, you will need a court order and this request can go through your Police Liaison Officer.
I do hope this helps and please let me know if you need further support.
Many thanks
on 30-03-2022 17:19
on 30-03-2022 18:09
Hi @burtybo, thanks for your reply.
If you are submitting the request on behalf of a third party (your partner for example), then the website does state the following: "I understand that by submitting a request on behalf of a third party, that I will need to provide proof of their written consent. failure to do so may result in a delay in the request".
You can select that you're a customer if you're submitting it on behalf of somebody that is 🙂 I hope this helps.
Many thanks
on 30-03-2022 19:10
on 30-03-2022 19:14
Hi @burtybo thanks a lot for your reply.
Unfortunately, if you require itemised bills from inbound calls, you'll need a court order in order to retrieve these - if your Police Liaison Office contacts us with this request, we'll do our best to get these to you.
Many thanks