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nick_c1
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parked order

Ordered a Samsung Galaxy s9 the other day and after entering bank details etc. the order says it's been Parked and I received an email with a broken link saying more information was needed before the order could proceed. 

Is there a way I can cancel the order instead of going through with it? Or would I have to wait until the order is processed and the phone arrives?

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Re: parked order

Hi nick_c1, thanks for getting in touch.

 

Apologies for any issues with your order. If it's been parked & you no longer wish to go ahead with the deal you would just need to speak with the cancellation team on 789/ 0345 600 0789 who should be able to cancel the order on the system & prevent it being dispatched.

 

If the parked issue has since been resolved and the handset sent out - then you can either refuse delivery so it's returned to us & cancelled automatically, or we can arrange a returns-pack to be sent to your address. Whichever works best for you.

 

Please let us know if you need further assistance.

 

Tom_F

 

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