parental controls

[lallman]

Hi I have just got a new virgin mobile sim, when log in to my account and try to change the parental controls there is no option to turn it off. it just looks like this?

[lallman]

Hi I have just got a new virgin mobile sim, when log in to my account and try to change the parental controls there is no option to turn it off. it just looks like this?

[Steven_L]

Hey @lallman,

Thanks for your post and welcome to the community.

I'm really sorry to hear that you're having issues removing the parental controls from your account, I have been able to locate your account and can see that the control has been removed.

Does this show on your account too?

Regards,

Steven_L