on 05-05-2022 21:48
Lost my phone and have now got a new phone and sim but will not connect to network , just says sim not configured for voice
on 06-05-2022 06:50
made a mistake i should have written" not provisioned for voice" as the SIM message
on 06-05-2022 10:15
Hi clipclop2,
Thank you for your post and welcome to our forums 🙂
I am sorry to hear you are having issues with your SIM, was the handset purchased from us? Are you able to try it in a different device?
Zoie
on 06-05-2022 10:19
yep tried it in an old phone , message was inactive sim
on 06-05-2022 10:20
no phone is a new sim free alcatel
on 06-05-2022 10:47
Have you tried in a different phone?Did you upgrade your phone? Did you lose it or was it broken? Was the SIM new also?
on 06-05-2022 10:53
I lost my phone a week ago . asked for a new sim , arrived wednesday, put it in a brand new alcatel 1, no success message ( not configrured for voice) then put it in an old sony also inactve sim.
on 06-05-2022 11:12
I will need to take a closer look into this for you, to see what's going on. I will pop you over a PM and we can go from there 🙂
Keep an eye out for the purple envelope.
