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no service

1711586000
Just joined

i need to get into contact with someone from virgin media asap.

i spoke to someone earlier because i was having data connection issues with my current sim card and was told a new one would be with me in 3 working days. 

but my current sim card has just been shut down. I don’t have the new sim. i can’t make calls. i can’t use data. i can’t text message. help?!

1 REPLY 1

Lee_R
Forum Team
Forum Team

Hi @1711586000 thanks for posting and welcome to our community.

I am sorry to hear you're currently unable to use your mobile service and have not received your new SIM.  I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R