no mobile service, no connection

[pauli_bem]

Hey,

I have no mobile connection with my phone for quite some time now. My phone tries to connect but it doesn't work. Even trying to set the connection manually doesn't work.

I must add that I am in Germany. But up until recently that wasn't a problem.

In August 2020 I have received a new sim-card. Do I need a new one again?

Thanks for taking the time to look into that.

[Hayley_S]

Hello @pauli_bem,

Welcome! Thanks for posting.

I am sorry that your mobile service is not working.

Have you turned your roaming on? 

Many thanks,

[pauli_bem]

Hayley_S, thanks for the reply.

Yes, roaming was/is turned on. I have tried calling 789 a while back but that wasn't possible anymore as well.

Since waiting for a reply I managed to find a solution for my problem. Which is a bitter one and not at all satisfying. My service has been shut down. And there is also no possibillity to get my refund back.

I must say virgin is lacking communication skills. Big. But, since it is also a big company it can just do as it pleases.

Sorry Haylay_S, I hope you know it has nothing to do with you. I was frustrated before and now I am kind of angry because of missing information and communication.

Is there a possibility to get my money back after my number has been shut down?

Thanks for answering.

[Hayley_S]

Hello @pauli_bem,

I am sorry for everything.

I will send you a private message now, please look out for a plum envelope.

Many thanks,