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no mobile service for at least 2 days

anthology
Joining in

on ‎11-12-2021 17:37

i believe that it may have occurred from 6th dec.i have no way to use my phone as i cant make calls to 150 (virgin) etc, and dont have a landline. am in birmingham and have no idea if its mobile in birmingham, just me or whatever. had done nothing to phone for this to occur. since however ive restarted phone and reinserted sim. it now is in a state where its not picing up a network..in settings i try to connect to virgin manually but after it saying 'registering on virgin' it goes n t state 'unable to connect, try later'.

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enlli
Very Insightful Person
Very Insightful Person

on ‎11-12-2021 19:27

Do you have a nearby full post code and I will check for network problems

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Martin_N
Forum Team
Forum Team

on ‎12-12-2021 09:04

Hi anthology,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with your Mobile service. 

I have been able to locate your account on our side and would like to try and assist with this. 

What I will do is private message you so we can clear some data protection.

^Martin

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