Virgin Media Community

[Judim]

I rang virgin on 9th March to let them know i had not received my new sim as I am in Spain indefinetely. The lady that i spoke to assured me that she would cancel the sim and as my sim was not very old, not to worry, that i could call virgin when i was back in uk and order one then. They have now sent another new sim, which i have not yet received. I now cannot make any calls or texts as they appear to have cut me off. I need my service restored asap

[Kath_F]

Hi Judim, 

Thanks for your post and apologies to hear that you're unable to make any texts or calls in Spain currently. 

We've recently had to send new SIM's out as we finish our Migration over from EE to Vodafone. This was done in phases and is now coming to an end. The current SIM you have won't work I'm afraid. 

You will need to activate your new SIM in order for your service to work. Do you have any friends or relatives that we can send a replacement SIM to in the UK? We can activate it from our end and they can forward this to you in Spain once they receive it. 

Pop back and let us know. 

Thanks,