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cc82
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new customer

Hi

Im a potential new customer as i applied for a phone and contract with you last week. The status of my order is showing as ''parked''.

why would this be?

also when i called the number 0345 600 0789 to discuss my order (before my reception was lost) I was asked to give the lady my bank details. Is this normal procedure? 

thanks 

chris 

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happywithmy350
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Re: new customer


@cc82 wrote:

Hi

Im a potential new customer as i applied for a phone and contract with you last week. The status of my order is showing as ''parked''.

why would this be?

also when i called the number 0345 600 0789 to discuss my order (before my reception was lost) I was asked to give the lady my bank details. Is this normal procedure? 

thanks 

chris 


Not sure - but as you called them and you know who you were calling, why not? 

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cc82
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Re: new customer

Probably just me being over cautious due to the line of work i'm in.

Just seemed strange that i would be asked to read out my bank details as part of a security question.

thanks anyway

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Re: new customer

Hi Chris,

 

Thanks for your post and welcome to the community.

 

I'm sorry to hear that your order has been parked and you haven't been given any more information. I can appreciate you're keen to know what's going on.

 

An order is usually parked due to the team needing extra security checks on the account.

 

I will pop you a private message requesting more information so I can look in to this for you.

 

Thanks,

 

Melissa_F

 

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happywithmy350
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Helpful Answer

Re: new customer

I would have thought asking for random digits would have been better.
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