Thanks for your first post and welcome to our forums page.
Very sorry to hear there was no link in the email you received. As much as we would like to, unfortunately, we wouldn't be able to resolve this from here. Our Sales Team will be more than happy to help you with this though. If you give them a call on 0800 052 0238 they will be able to go through everything with you.
Thank you for replying i thought i could get help on here as ive seen other posts that have been asked for further details and its been checked out for them, is there anyone that could check it out for me please.