Menu
Reply
  • 5
  • 0
  • 0
dugscott67
Joining in
115 Views
Message 1 of 10
Flag for a moderator

mobile sim

Hi SIM card stopped working on my LG Spirit mobile but works fine in an older Samsung C3050. The help line says it must be a fault in the phone. Has anyone had this problem and can confirm that ordering a new sim will not work?

Thanks

0 Kudos
Reply
  • 28
  • 0
  • 4
Forum Team
Forum Team
81 Views
Message 2 of 10
Flag for a moderator

Re: mobile sim

Hi Dugscott67.

 

Thanks for your post - sorry for our delayed response.

 

I can confirm that if a SIM works in one device but not another - it would indicate that it's a problem with the device in question.

When trying to use the SIM in the LG Spirit, do you get any specific error message or tone that would help us identify what the problem may be? 

Tom_F 

0 Kudos
Reply
  • 5
  • 0
  • 0
dugscott67
Joining in
73 Views
Message 3 of 10
Flag for a moderator

Re: mobile sim

Hi Thanks for responding. I get the message "Service disabled" when the phone boots up.

Thanks

0 Kudos
Reply
Highlighted
  • 1.56K
  • 175
  • 262
paulchambers061
Super solver
60 Views
Message 4 of 10
Flag for a moderator

Re: mobile sim

If you Google LG "service disabled" you will find others that have had problems. 

Check in your settings that the phone IMEI code isn't blank.

0 Kudos
Reply
  • 5
  • 0
  • 0
dugscott67
Joining in
56 Views
Message 5 of 10
Flag for a moderator

Re: mobile sim

Hi

Yes when looking for online help, there are a number of people who have this issue with these phones.

Checked phone and in settings phone status says IMEI Unknown as does IMEI SV.

Thanks.

0 Kudos
Reply
  • 206
  • 8
  • 10
Forum Team
Forum Team
27 Views
Message 6 of 10
Flag for a moderator

Re: mobile sim

In this case it does seem to be an issue with the phone unfortunately. 

 

Can I ask did you get the phone from ourselves? 

 

Keep me posted. 

Ryan_N - Forum Team
0 Kudos
Reply
  • 5
  • 0
  • 0
dugscott67
Joining in
18 Views
Message 7 of 10
Flag for a moderator

Re: mobile sim

Hi Thanks for your response.

Yes I did get the phone from Virgin over 2 years ago but I have since upgraded but I am using my new phone for work on a different SIM and wanted to continue using my LG spirit.

I think I was quoted £100 for a repair by Virgin which is not cost effective given the age and value of the phone.

Kind regards,

Doug

0 Kudos
Reply
  • 206
  • 8
  • 10
Forum Team
Forum Team
17 Views
Message 8 of 10
Flag for a moderator

Re: mobile sim

Ah, okay. 

 

I can appreciate as to why you would feel that way, this is because the phone is out of warranty within the manufactures guarantee. 

 

I apologise that this is the case.  

Ryan_N - Forum Team
0 Kudos
Reply
  • 5
  • 0
  • 0
dugscott67
Joining in
10 Views
Message 9 of 10
Flag for a moderator

Re: mobile sim

No problem Ryan, I appreciate your help.

0 Kudos
Reply
  • 206
  • 8
  • 10
Forum Team
Forum Team
7 Views
Message 10 of 10
Flag for a moderator

Re: mobile sim

Not a problem at all. 

 

If you need anything at all, please let me know. 

 

Cheers Smiley Happy 

Ryan_N - Forum Team
0 Kudos
Reply