mobile online bill

[langridgepeter]

cannot view my mobile account ; lets me log in ; but says no bills available yet , joined March 2021

[Paulina_Z]

Hi @langridgepeter,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some issues with viewing your bills online! I understand that this can be frustrating. 

When you sign into your account, have you checked that all details are correct? 

Have you been able to view your online bills at any point since joining?

How are you viewing your bills? Is via the app or web browser?

Please let us know so we can look into this further for you. 

Thank you. 

[langridgepeter]

details correct ,but says no bills available yet .
never been able to see a mobile bill
web browser

[langridgepeter]

cannot log into mobile account via app, does not recognise my transferred number ,entered virgin number ,but still will not let me log in. Web browser can log in ;no bills to view. Never been able to view bills ;no issue with virgin media account

[langridgepeter]

can log in now ; but no bills to view .Been with virgin since March

[Hayley_S]

Hello @langridgepeter,

I am sorry that the bills are not showing on your mobile account. Have you tried using the website log in or are you using the app?

Many thanks,

[langridgepeter]

using both

[Corey_C]

Thanks for your reply, langridgepeter,

Sorry to hear this is ongoing. I've sent you a private message to confirm your mobile account details.

Cheers,

Corey C