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kmodat
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mobile number was changed

hi all, 

i hope that i can find the answer for my problem. last week I brought my second number from vodafone to virginmedia. i gave the pac to the customer service  and i choose a plan to associate the number with . today i found that they removed my original number and assigned the number that i ported from the vodafone. i can no longer receive any calls on my number that i had for 8 years because it simply disappear. 

i spoke to them and told them the problem , but i did not feel assured that i will get my old number back.

does anyone ever had the problem what would i get my number back ?

Thanks,

KO

 

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Forum Team
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Re: mobile number was changed

Hi kmodat, 

 

Thanks for your post and welcome to the community.

 

I'm sorry that you've ended up without your number that you've had for 8 years. I can appreciate you want to get this number back.

 

I'd need to take a look at your account to understand what has happened, so I'll pop you a private message now.

 

Thank you,


Melissa 

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