on 03-03-2022 18:10
Hi, over the last 4 weeks or so I have received little in the form of signal. Previously I had no issues.
I now see vodaphone or ee on my mobile rather than virgin & a no service message, I can't make calls or send texts. A local post code is co10 8HS
The signal checker on the website doesn't work, customer service is a joke. It's disgusting that Virgin rely on you good people in lieu of customer service.
I'm wondering what i'm paying for?
Is there any light at the end of the tunnel or should I consider an alternative supplier.
thanks for your help
on 03-03-2022 18:14
on 03-03-2022 18:20
If you have been moved to Vodafone then the signal is poor at that postcode.
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on 03-03-2022 18:30
Hi_Ashleigh_c. Thanks for your response. i have used the links you sent, ee 4 bars, vodaphone 3g good outdoors only 2 bars, 4g good indoors & outdoors 4 bars, 5g no coverage yet.
my partnes phone is on ee with no issues.
thanks for trying to help
on 03-03-2022 18:33
Hi enli, thats what my phone is telling me, what do i do now?
really peeved that virgin do not support a customer service function.
on 03-03-2022 19:14
Hi l322,
Thanks for getting back to us,
So I can take a closer look at things I'll just need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm