on 10-09-2021 23:43
I cant make a phone call or text wifi is fine. tried everything i can . help please!
Answered! Go to Answer
on 13-09-2021 09:16
Hi JanboC1,
Thanks for coming back to us on this.
Apologies that the airplane mode trick didn't work.
In terms of the SIM toolkit option that enlli mentioned above, this usually resolves most issues such as the one you are having. You wouldn't find this in the Connections part. It will be an actual app. If you search for it on your device, the app should come up.
If you are 100% certain that you don't have the app then let us know as the next step would be sending a new SIM card out to you.
Thanks,
on 12-09-2021 12:44
Hi JanboC1,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
This can sometimes happen if the phone hasn't quite registered that you are back in the UK. To make sure it connects to a local mast please turn Airplane mode on the phone. Leave for around 30 seconds and then turn it back on. This should force the connection 🙂
If that doesn't work, pop back here and let us know so we can help further.
Thanks,
on 12-09-2021 14:01
on 12-09-2021 14:28
Try this
Android
iPhone or iPad with a Physical SIM
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on 12-09-2021 14:40
on 12-09-2021 16:01
Right. Obviously SIM Toolkit is not available on your phone.
The only other thing I know has worked is to do a manual network search. Select another network (say O2) wait for it to fail and then select Virgin
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on 12-09-2021 18:16
on 12-09-2021 18:49
To save you a trip there are no Virgin Shops any more.
Hopefully the team will send a replacement
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on 12-09-2021 19:02
on 12-09-2021 19:04