Virgin Media Community

[heep1]

I am attempting to register for a virgin mobile account online however it is asking me to answer a security question. The question field is blank but answering the question is required to register for an account. I ordered the SIM through a third party seller and no security question was set up at the point of sale.

Any assistance would be appreciated, thanks.

[CocoMK]

I have the same problem...

I need help too.

Best

C.

[Zoie_P]

Hi Heep1,

Welcome to forums and thank you for your post 🙂
I am sorry to hear this and I can look into this for you, I will pop you over a private message and take a look for you. Just keep an eye out for the purple envelope.
thanks,
Zoie

[Zoie_P]

Hi CocoMK,

Welcome to forums and thank you for your post 🙂
Sorry to hear you are having the same issue, I can look into this for you, I will pop you over a private message and take a look for you. Just keep an eye out for the purple envelope.
thanks,
Zoie