iphone stolen. forgotten password to sign in to Virgin. how do I reset passwordo?

[bal001]

my iPhone has been stolen in another country. I have forgotten my  original mobile password to log in to my virgin mobile account. I cany seem to reset password as part of the process is a code sent to my stolen iphone.

[Akua_A]

Hi @bal001,

Welcome to our community forums and thank you for your first post.

Sorry to hear your phone was stolen. We can understand the frustration caused and we want to best help. Just to confirm, are you trying to reset your password as seen here https://mobile.virginmedia.com/ecare/forgetPassword ? If so, are you able to call our team on 0345 600 0789 who can best help regarding the reset?

Thanks,