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Moderator
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Message 1 of 29
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iPhone unlock request

Hi,

If you've recently upgraded from an old red VM SIM to a shiny new purple VM SIM and you find your iPhone is now showing an error SIM unsupported, we're sorry for any inconvenience this may have caused.

Please pop a post on this thread below requesting the unlock and we'll be in touch with you as soon as possible.
 
Please note we're unable to unlock any handsets currently locked to another provider
 
If you require a non iPhone handset unlocked then please go here to request the unlock.
 
 
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Carthy_93
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Message 2 of 29
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Re: iPhone unlock request

Requesting an unlock

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HornetUK
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Message 3 of 29
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Re: iPhone unlock request

So when does someone from VM review this post and contact us for unlock details as I'd like to sort mine too.  

I called the Tel no. with SIM card and as usual with VM call centre they had no clue what I was asking them!

I'm going to call my local BBC consumer radio phone in Monday as I cannot believe VM are getting away with this shocking customer service , it's incredible they think this is acceptable! 

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Maxi16
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Message 4 of 29
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Re: iPhone unlock request

I have a old red white sim and want to put it in iphone 5 but its saying its not supported. What do i need to do ? 

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Chezzab
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Message 5 of 29
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Re: iPhone unlock request

Hi just recvd new purple sim update, can u sort out unlock code for my iPhone 7 thanks.

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Bee27
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Message 6 of 29
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Re: iPhone unlock request

I received my new sim today but notification says sim is not supported by the carrier. Please can you help unlock? Thanks.

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Kristoff83
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Message 7 of 29
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Re: iPhone unlock request

iPhone 4s in need of unlock here please.

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familyfirst
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Message 8 of 29
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Re: iPhone unlock request

New SIM arrived today: "Not supported".

Please supply unlock for iPhone 6s.

 

Kind Regards

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zlk1994
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Message 9 of 29
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Re: iPhone unlock request

My I phone 6s needs unlocking please. 

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familyfirst
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Message 10 of 29
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Re: iPhone unlock request - disabled/unlocked?

Hi

The iphone says - iphone is disabled connect to itunes.

Does this mean I still need a passcode from VM, as this happened to the phone the day the new sim came.

Cheers