Recently been sent replacement purple SIM from VM but when put into iPhone 5s, comes back with SIM not supported. The previous red SIM worked perfectly well in the same phone. Could you please unlock this phone please.
Phone - Apple iPhone 5S
IMEI - *************
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Had virgin PAYG sim. Upgraded to Virgin sim only contract. Inserted sim ‘sim not supported’ old sim no longer works. Iphone 5s unlocked. Have done factory restore as told by virgin still not working. Please help.
I have filled in a form already to get my daughters iphone 5s unlocked, and that was 10 days ago and still nothing has been done I have even phones up virgin on Friday and was told it would be done in 24 to 48hrs time but still nothing. You go into the store and there is no help at all we are just told there is nothing they can do, but only to fill in another form. We have already done that, my daughter has been without a phone for 10 days now and I'm paying for a service that we are not receiving. If you could sort this as soon as possible please. Thank you