Hi, I’ve not used my new sim at all because I’ve been told it will lock my mobile phone. I bought my iPhone 6s unlocked but have read that doesn’t make a difference and that it will still display a message that the sim is not going to work. The reason I requested a new sim in the first place is because my phone signal is appalling and always cuts off. Please can you advise what I should do ASAP?
The Ship's Cook signalled O2 and O2 said they would unlock my handset, free of charge, within 72 hours and would send me a text to confirm.
Well, it seems that the darkness and gloom that has attend our voyage since Jan 3rd may be dispersing at last and the Captain will be able to use his iPhone again instead of his older phone that he has been using on the Virgin Mobile network in the meantime.
The Captain has always believed in "defence in depth" and was glad that he kept his old phone "just in case". Communication can be a matter of life and death. Shipping has learned lessons from the "Titanic" disaster in which radio was used to summon help. Help would have arrived sooner had closer ships kept a 24 hour radio watch. After the "Titanic", this is now mandatory on vessels above a certain size.
Imagine a motorist stuck in a snowdrift during the recent "Beast from the East" and wanting to summon help by phone. He, or indeed she, would not be pleased to turn on their phone to be greeted with the display "SIM not supported". I suppose the motorist could sound SOS in Morse on the car horn and flash their lights similarly.
My daughter can no longer receive my phone calls - or anyone else's - which is the main reason why she has her phone as she is at school. Virgin deactivated her old sim card (despite customer services saying it would still work) and activated her new sim card (despite knowing that it didn't work in the phone). She has an EE phone but that is not our problem. Virgin you caused this issue - the old sim worked fine - so please fix it or send her a new iPhone 8 that does work. I am a long-standing customer who spends a lot of money with you. I am so not happy with either you or your customer service.