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BlushingBelle
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iPhone handset contract cancelled But no Jiffy bag to return

Can someone please give me the address to return an iPhone handset.. I have been in touch with virgin customer service in person and text no less than 7 times!! Ordered the handset in March and cancelled the day it arrived never even unwrapped the box I was assured a Jiffy bag and relevant documents would be sent to me within 5 days.. no Jiffy bag arrives I contacted them again but was asked to allow more time and assured date of cancellation would be when I first contacted.. this cycle repeats again and again I have even requested the print at home labels for the address to send from home..  it’s still in the original delivery box I was told again the Jiffy bag would be delivered but still nothing.. I have been paying the contact but should I cancel the DD? Does virgin have an ombudsman? 🤨🧐

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Gareth_L
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Re: iPhone handset contract cancelled But no Jiffy bag to return

Hello BlushingBelle

Sorry to hear this has happened 

We can get this resolved for you 

I will need to send you a private message to get your details
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

Gareth_L
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Re: iPhone handset contract cancelled But no Jiffy bag to return

Thanks for those details BlushingBelle

I will get this returns bag requested today 

Can you please let me know when you have received it 

Gareth_L

BlushingBelle
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Re: iPhone handset contract cancelled But no Jiffy bag to return

Jiffy Bag arrived the next day after Gareth stepped in phone was returned and monies paid have been credited back to me, however received a txt tonight saying I have got my spending cap I now have no plan I have been put on a holding plan with no warning.. no calls, no texts, no data and a huge bill! 

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