Menu
Reply
  • 4
  • 0
  • 1
nigeltn35
Tuning in
1,593 Views
Message 11 of 40
Flag for a moderator

Re: iPhone Dial Assist Problems

Yes, I’ve turned Dial Assist off. I reset the regional settings yesterday, and by today the numbers have reverted to 2, 3, 2, 2, 2 format again. So I’m now making my way through my Contacts and pre-fixing all the UK numbers with +44.
  • 12
  • 0
  • 0
Kevinuk1
Tuning in
1,530 Views
Message 12 of 40
Flag for a moderator

Re: iPhone Dial Assist Problems

Thanks for this its been driving me crazy 🙂 now works perfect, never been to Belgium 🙂
0 Kudos
Reply
  • 5
  • 0
  • 3
caroleanndrap
Tuning in
1,522 Views
Message 13 of 40
Flag for a moderator

Re: iPhone Dial Assist Problems

Glad to have been of some help @kevinuk1 and having been to both Australia and Lanzarote  since this has not happened again! Most bizarre, know what you mean about driving you crazy though 😊

0 Kudos
Reply
  • 2
  • 0
  • 0
rapond
Just joined
843 Views
Message 14 of 40
Flag for a moderator

Re: iPhone Dial Assist Problems

Did you manage to resolve the problem as I have exactly the same problem as you Nigel ?
0 Kudos
Reply
  • 2
  • 0
  • 0
rapond
Just joined
840 Views
Message 15 of 40
Flag for a moderator

Re: iPhone Dial Assist Problems

I can't manage to even replace all of my contacts as they automatically put a space in when I type the number.
0 Kudos
Reply
  • 5
  • 0
  • 3
caroleanndrap
Tuning in
839 Views
Message 16 of 40
Flag for a moderator

Re: iPhone Dial Assist Problems

Hi @rapond yes I did by setting my phone to Belgium then back to the UK and making sure dial assist is turned off. It then showed all my numbers in the correct format. Have been abroad since twice and not happened since.

hopefully this will work for you too 🙂

Carole

0 Kudos
Reply
  • 6
  • 0
  • 0
derekterry
Joining in
739 Views
Message 17 of 40
Flag for a moderator

Re: iPhone Dial Assist Problems

Hi carolanndrap

Like you, my wife and I both received a text from Virgin Mobile to download a file to configure the iPhone for internet connection.  We were in Cyprus at the time.  On arrival back in the UK we both had dialling assist problems which were easily resolved by disabling it.  However the problem with phone numbers in the wrong format has not been resolved permanently with any or all of the recommended fixes - changing region to non-UK then back to UK, power cycling, rebooting, checking contacts addresses have the correct country. only resolve the situation for a short while - sometimes a couple of times a day.

This is annoying for several reasons including the fact that incoming calls and texts do not show the senders name from Contacts.

I am of the opinion that it is the download file from Virgin that is the route of the problem.  Apple have note been helpful on this issue

Is there anyone else out there that has any alternative recommendations?

Unless anyone has other ideas my only recourse is to reset the iPhone to factory defaults and reinstall which is inconvenient and time consuming.

0 Kudos
Reply
  • 4
  • 0
  • 1
ekekoos
Tuning in
680 Views
Message 18 of 40
Flag for a moderator

Re: iPhone Dial Assist Problems

Hi Fraser4, just wondering if and how you resolved this? I just returned from Iceland and got a message from Virgin to follow a link to set up my iOS device for internet. Upon doing which somehow my phone then displayed all UK numbers in an incorrect format (2, 3, 2, 2, 2 digits instead of 5, 6) unless they had the +44 prefix.

0 Kudos
Reply
  • 18
  • 0
  • 2
rasb0
On our wavelength
661 Views
Message 19 of 40
Flag for a moderator

Re: iPhone Dial Assist Problems

There is a quick fix I’ve discovered but it’s not permanent for some reason. I’ve no idea why my iPhone is changing region, it’s happening many times a day.

the quick fix. Go in to Settings, go in to General, go in to Language and Region. You’ll probably find the region is still shown as UK, however the phone is set for elsewhere, in my case, it sets to Belgium, despite still showing UK. Select any other Region (I use Uruguay for ease) and set it. The screen will go black and “setting” will be displayed. It will then be set to Uruguay. Now reselect UK and set it. The screen will go black again and “setting” will be displayed. When complete, the Region will show UK. Your phone numbers will now be back to normal UK format.

As I said, this is not a permanent fix, for me any way. I have to repeat it a few times a day. Still searching for the glitch and a permanent solution.

Good luck!

 

0 Kudos
Reply
  • 3.39K
  • 456
  • 881
Very Insightful Person
Very Insightful Person
641 Views
Message 20 of 40
Flag for a moderator

Re: iPhone Dial Assist Problems

Are they all saying Belgium? It's just that Virgin SIMs are programmed by Belgian Proximus. Just wondering if there is a correlation 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply