iPhone 12 - shows good signal but no mobile data

[877]

Everytime I am away from home, guaranteed my phone is basically useless on mobile data. It shows good signal, 4G and 5G, but never gets a mobile data connection. I am able to make phone calls ok. I don't think its "no data", rather it's "extremely slow data".

I have reset network settings when on iOS14, and now on latest iOS15.1 and the problem persists. Settings>General>About shows network as Virgin 48.0.

Any ideas folks? Been happening for along time, this is my attempt to fix before I leave VM mobile/EE.

Below are examples, but no apps give mobile data no just this one.

[877]

Kath, 

With all due respect your answer here is why I haven’t replied. Asking me to change SIM cards, handsets etc.. which has already been done by myself and lots of other people. The issue is on Virgins end!!! And already confirmed as such.

Where is the link to sign up to the fault?

Really I am sure you are a lovely person individually, but Virgin are absolutely useless and letting us and yourselves down!!

But at least I earned a high five badge 🤦‍♂️

 

[Zoie_P]

Hi, 887, 

Thank you for your reply. 

I am sorry I know this must be frustrating, I have checked and it seems the outage in your area or the mast is fixed as it is showing no issues.

We ask for you to try different devices so we can rule out if it's a handset or network issue. 

How is your service looking? 

Zoie

[enlli]

If it's parts of Wolverhampton (Particularly by the station then it is not a mast issue as Vodafone is working fine.) There seems to be a problem with the Vodafone / Virgin interface and that has been acknowledged  

Don't know about the rest of the town centre.