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iMessage Activation Issue

Laurajay
Joining in

on ‎19-08-2022 14:50

On August 15th, I ported my mobile number across to Virgin Mobile.  I can not use iMessage or FaceTime with my mobile number (only my email).  I have performed all troubleshooting suggested by Apple and this seems to be a problem with Virgin.  I have seen a number of similar issues on the forum. Any suggestions?

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14 REPLIES 14

Laurajay
Joining in
In response to Adri_G

on ‎19-08-2022 19:44

WhatsApp is fine.  It is the same issue whether Wifi or mobile data. 

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Adri_G
Forum Team (Retired)
Forum Team (Retired)
In response to Laurajay

on ‎19-08-2022 20:01

Thanks for replying back, Laurajay. 
Would you like to confirm you've tried to uninstall and reinstall both apps and make sure you're on the latest version of iOS too and that did not work? 

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Laurajay
Joining in
In response to Adri_G

on ‎19-08-2022 20:01

Yes I’ve done that. 

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Laurajay
Joining in

on ‎19-08-2022 20:07

Okay.  So I have just discovered that I am unable to send any SMS messages and this is likely to be part of the problem.  Any advice?

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Adri_G
Forum Team (Retired)
Forum Team (Retired)
In response to Laurajay

on ‎19-08-2022 20:12

Sorry for all these issues being ongoing for you, Laurajay.

I can send you a PM here so we have a better look into this and help you out.
Please, check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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