on 19-08-2022 14:50
On August 15th, I ported my mobile number across to Virgin Mobile. I can not use iMessage or FaceTime with my mobile number (only my email). I have performed all troubleshooting suggested by Apple and this seems to be a problem with Virgin. I have seen a number of similar issues on the forum. Any suggestions?
on 19-08-2022 15:11
Thanks for your post on our Community Forums @Lauajay, and a very warm welcome to you!
Sorry to hear of the issues with iMessage and FaceTime since porting your number over to Virgin Mobile.
Can you please access your settings on th iPhone and then manually update the phone number for me?
Once this has been saved, reboot the handset and see if iMessage and FaceTime now work on the ported number.
Kindest regards,
David_Bn
on 19-08-2022 15:45
I have done all of this several times. The phone number is up to date.
on 19-08-2022 15:54
Thanks for coming back to us @Laurajay, can you confirm if the number you've ported over populates on the handset of person you've called?
Kindest regards,
David_Bn
on 19-08-2022 16:20
Yes it does.
on 19-08-2022 17:05
I've seen this problem on forums of other networks and it seems that iPhones have problems updating on ported numbers, so it's not just a Virgin thing.
Surprisingly it seems to sort itself out in time without intervention.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 19-08-2022 17:48
Thanks. It’s just rather annoying - I thought maybe 24 hours or something would be enough but it’s been four days now!
on 19-08-2022 18:02
Hey Laurajay, thanks for the replies. Sorry to hear it's all been updated but the issue with iMessage and Facetime persists. Have you tried to contact Apple support in regard to the issues with their devices on ported numbers as enlli explained above? Let us know where you are with this, we're still eager to help.
on 19-08-2022 18:26
Yes. Apple says everything is okay at their end.
on 19-08-2022 18:29
That's good to know, thanks for checking Laurajay.
Could you tell us if the same issue comes up on any other instant messaging apps like WhatsApp or similar or is it only affecting these two you reported already?
Also, could you test them while connected on your mobile data and not your WiFi to see if the same problem comes up there too?