on 05-07-2021 22:17
I need proof of usage and barrier for my insurance provider, and you wont supply me one, if you cant supply this then I need a letter or an email from you confirming that you dont supply proof of usage and barrier!!!
on 06-07-2021 09:57
on 14-07-2021 16:24
Hi,
Thanks for your reply, my insurer does not accept proof of purchase and in case you cant provide proof of usage and barring then they asked me for a refusal letter in which you confirm that you do not provide these two documents.
Why did is not possible from Virgin?
Thanks
Raluca
on 14-07-2021 16:41
Hi Raluca,
We do apologise that we can not provide what has been requested by your insurer. I can appreciate this is not ideal and I am really sorry for any inconvenience caused.
Regards
on 14-07-2021 17:07
@ralucanemes I suggest you screenshot this thread including the post from @Ayisha_B and send it to your insurer.
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on 14-07-2021 17:17
Hi,
I will, not sure if will be any good.
They need a letter of refusal l dont understand why this is such a big deal.
14-07-2021 17:55 - edited 14-07-2021 17:56
You could flip that around, although the outcome is the same unfortunately.
Virgin Media only send out Proof of Purchase letters for devices they sell, I don't know it's such a big deal for your insurance company to accept that.
on 14-07-2021 19:03
Hi ralucanemes,
I have confirmed this with my manager and unfortunately other than offer a proof of purchase letter, there is not much else we can do.
Let us know if you would like for this to be sent.
Regards