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Reecedance
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i have not received a confirmation email

I ordered a mobile phone through virgin mobile a few days ago, but I haven't received a confirmation email and I was wondering what I should do next any advice would be appreciated 

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Beth_G
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Re: i have not received a confirmation email

Hi Reecedance,

 

Welcome to the Community Forums! Thanks for your first post.

 

I'm sorry to hear you haven't heard back from your mobile order - did you place the order online or over the phone with our team?

 

If the order was placed online, did you receive any sort of order number once you'd completed check out?

 

Let us know 🙂

 

Beth

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