on 04-12-2021 18:42
Hi, Just bought a new virgin phone (online for the first time as our local shop has closed) I need to know how to use my current number (I know I can just put in my current sim card) but I don't want to be charged for a new number and my current number as well.
on 05-12-2021 09:14
Hi @cathycake,
Welcome to our Community Forums and thanks for posting.
I will need to access the account to check if this is possible so will pop you a PM now and we'll go from there.
Please keep an eye out for the purple envelope icon in the top right hand corner of your page.
on 05-12-2021 12:50
Thanks for coming back to me via PM @cathycake
I am glad to hear you are in contact with our team who are getting this sorted for you 🙂
Let us know if you have any issues.