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how do I update my phone details on my account?

jacdow
Tuning in

I want to add my current phone to my account so that the IMEI is registered - how do I do this? 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Zach_R
Forum Team
Forum Team

Hi @jacdow,

Thank you for your post and welcome back to our community forums. We're here to help.

Was the new handset you're referring to purchased directly through us via your account, or did you get it from a third party?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


See where this Helpful Answer was posted

3 REPLIES 3

Zach_R
Forum Team
Forum Team

Hi @jacdow,

Thank you for your post and welcome back to our community forums. We're here to help.

Was the new handset you're referring to purchased directly through us via your account, or did you get it from a third party?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Hi it is a phone that I bought through a 3rd party 

Hi jacdow

Thanks for clarifying that 

Bad news, we are not able to add a 3rd party phone to accounts anymore 

Sorry 

Gareth_L