help i am ill and cant even call 999

[pinkjj27]

Can anyone help my mobile went out at  mid night( 19/05 2O22)  it says no sim . I have no home phone line either and I can’t even ring 999. I cant text or call anyone 

 I am really ill right now no one can contact me.  I went on line it just says sorry we working on adding new features.  I can’t log into my account it saying I don’t exist my account number is 10 digest not 9 .

I have tried  to register but It saying no such account number my account number is 10 digest not 9 .

r I am wating for urgent treatment so doctors need to call me and i am completely cut off. Help 

[Paul_DN]

Hi pinkjj27,

Thank you for reaching thank you for reaching out to us in our community and welcome back, really sorry to hear you aren't able to use your phone due to the message saying no Sim, which handset do you have, was the phone from Virgin Media, have you or are you able to try the Sim card in another phone?

Regards

Paul.

[pinkjj27]

i dont have another handset and i am too ill to go to any ones home and i cant ring anyone my home phone is out and i cant get on linei have a sim onl contract and i am in so16 area 

[pinkjj27]

Sorry illness affecting my eye that should say  I dont have another handset and i am too ill to go to any ones home and i cant ring anyone as  my home phoneis also  is out and i cant get on line as it saying i dont exsit i have a sim only contract and i am in so16 area 

[Paul_DN]

Hi pinkjj27,

I was able to locate you on our system and cannot see any issues in regards to your house phone, can you remove everything from the phone socket including any extensions and filters and try a different house phone if possible.

Regards

Paul.

[enlli · Accepted solution]

I've checked for network faults and found this. Possibly your problem

 

[pinkjj27]

Thank you tes i tired that but  the line is dead i have had problems for a very long time with that line you said you  would  come out  after the last outage but then wanted to charge me £60 which i just dont have. 

[pinkjj27]

Thank you does that mean there is a problem in the area? and that it will be fixed. I have just past out and i really need to try and contact someone who doesnt check emails. Sorry just feel so Ill so this is all making me panic. 

[enlli]

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@pinkjj27 wrote:

Thank you does that mean there is a problem in the area? and that it will be fixed. I have just past out and i really need to try and contact someone who doesnt check emails. Sorry just feel so Ill so this is all making me panic. 

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It does mean you might have problems with your mobile, depending on the problem at the mast. 

Sadly, that's in Vodafone's hands as to a fix.

[pinkjj27]

Vodafone? do they own the mask then? not virgin?