fraud prevention call

[Brett84]

Hi

I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). I checked the delivery tracking and it notified me that the parcel has been returned to sender. I've since spoken to virgin customer service who informed me that I should have had received a call from fraud prevention in the previous 24 hrs. I've had no such call or had any missed calls to my current phone. I'm confused as to what is happening. Can anybody help

Thanks

[Paul_DN]

Hi Brett84,

Thank you for reaching out to us in our community and welcome, sorry to hear your phone order was sent back due to possible fraud and that you haven't received a call back, this may be due to some information not matching or not enough information was available, unfortunately this is something the fraud team would need to 

Regards

Paul.