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existing sim cards disconnected but new 5g cards not yet received

Wide_Blue
Joining in

on ‎30-07-2021 23:12

Hi,

Yesterday 29/7 I spoke with Customer Service and went through the process of upgrading two existing old network 4g sim cards to the new 5g service. Having taken out new 12 month sim only contracts for my existing numbers I received confirmation emails confirming the new cards were on the way in 3 to 5 working days. Today 30/7 both my existing sim cards no longer work!

Surely this is not normal? Who should I contact who isn't in India?

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1 REPLY 1

Corey_C
Moderator
Moderator

on ‎01-08-2021 11:22

Thanks for your post and for reaching out to the Community Forums. Wide_Blue, I've sent you a private message to confirm your account details.

 

Cheers,

Corey C

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