I recently switched from EE to virgin. Disappointed to now learn that my Apple Watch is not supported and neither is the eSim on my iPhone. Can I expect virgin to offer support in the near future or do I need to consider returning to EE?
This esim technology is so new, would think it will be a while before it's available on most networks, you only have to look at the Apple support page to see how unsupported they are worldwide at present
eSIM has been introduced in 2016, now we’ve got end of 2018. It’s not so new, VM just overslept moment to be innovative and stay to be obsolete against other providers. That’s why I got only one cheap number in VM. Others got already eSIM, or are about to include it within months. I like VM overall, but that small details makes me angry. I want to have VM on my XS Max, but I can’t and I won’t, because You’re not about to make eSIM.
Oh, and it’s NOT about apple, many other products support eSIM since at least 2017.
I have also reached the conclusion that Virgin is unable to 'do the deal' with Apple to accept VM Esims,
I understand that there are other networks wishing to provide Esim packages that will work with Apple products (iPhone Xs, Xr & watch ) but contract arrangements, and the 'fee' to Apple, are issues.
I have been waiting for Virgin to announce such a service, but in similar position to other VM customers .... I will be moving across my family of 3 virgin sim only customers to EE later this month if there is no information from Virgin.