Like hundreds of thousands of others, I've been trying to call the Universal Credit line for over a week now, sadly to no avail. One of the problems is that after 2 hours - ON THE DOT - I get booted off the queue. I thought that was a problem with the helpline, but many of my friends were saying that they'd got through after four or five hours, so I started thinking that maybe it was Virgin cutting me off after two hours (and it is 2 hours EXACTLY), probably to prevent me from overspending or to avoid pocket calls. However, it's an 0800 number and free!!! And I really need to get through. It's important for my survival - literally!
When I spoke to a person on the Virgin Helpline on Friday, the person first tried to argue that the line had probably been cancelled, hoping I would hang up, to which I responded that if the line - an official government line that is on the official government website! - had been closed, I shouldn't be able to get into the queue in the first place, should I? This really flustered her, but still, all she really wanted to do was close the call (she tried really hard) and eventually, she said she would raise a ticket and I'd get a call back within 24 hours (48 at the momst). It is now 72 hours later and I haven't heard - obviously! .
This is really vital and Virgin is just hiding under the table like a 3-year-old, hoping it goes away.
Aside from the shoddy customer service, which after 16 years I should now be used to (mind you, that's a lie, it used to be great) I need to know how I can prevent the call from cutting off after 2 hours, otherwise I'll never get through!
Can somebody please deal with this? Or help in some way?
