is it me, or do other customers have problems contacting Virgin
is 20 to 30 minutes acceptable to be hanging on !!!!
No, but it's not unusual.
Thanks for visiting the Community.
Appreciate your patience holding on the line for 20- 30 minutes, apology for the experience.
We are currently receiving high volume of calls that's the reason for the long wait on the phone.
Can you tell us the reason why you're contacting Virgin?
Here in the Community your are most welcome to post your concern to assist you further.
Please keep us posted to further assist you.