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brianlm
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contacting virgin

is it me, or do other customers have problems contacting Virgin

is 20 to 30 minutes acceptable to be hanging on !!!!

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Very Insightful Person
Very Insightful Person
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Re: contacting virgin

No, but it's not unusual.

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Forum Team
Forum Team
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Re: contacting virgin

Hi Brian,

 

Thanks for visiting the Community.

 

Appreciate your patience holding on the line for 20- 30 minutes, apology for the experience.

We are currently receiving high volume of calls that's the reason for the long wait on the phone.

 

Can you tell us the reason why you're contacting Virgin?

Here in the Community your are most welcome to post your concern to assist you further.

 

Please keep us posted to further assist you.

elvee_o

 

 

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