Virgin Media Community

[clare2607]

Hi, I am currently receiving a lot of abusive messages from an EX partner and associates and would like to change my phone number please.  Thank you

[BenMcr · Accepted solution]

You'll need to call Customer Services to do that - it's 789 from your mobile, or 0345 454 1111 from any other phone.

If you joined Virgin Mobile before December 2017 and haven't had a new SIM after that, you'll be sent a new SIM as part of the number change and your number won't change until you've put the new SIM in your mobile.

[Dean_C]

Hi Clare2607, 

Welcome to our community forum page, it's great to have you on board. 

I'm very sorry to hear about the unwanted calls you have been receiving on your mobile. 

Have you been able to call the number above like BenMcr has advised? 

If you would prefer for me to send you a private message then please let me know so I can assist further. 

Thanks,

Dean C

[clare2607]

I did manage to get through on the above number, and was charged £5.00 for the service of changing my number......

[Katie_WT]

Hi clare2607, 

Glad you managed to get things sorted out for you - that would be the standard charge for changing your number. 

Cheers