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cannot make outgoing phone calls

averageweak
Joining in

I just got a new cell phone and changed my plan I cannot make phone calls. I can send and revive text and surf the net and take pictures and send them but I cannot make outgoing calls??

3 REPLIES 3

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi average weak, 

Thank you for your post and welcome to our forums 🙂 

I am so sorry to hear you are having issues with your phone, does your SIM work in a different handset?
Zoie

yes it works on my old phone 🙂

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Thank you for checking, it seems it could be the handset. What model is your new phone? Where did you purchase it from?

ZOie