on 24-12-2021 11:45
cannot log in to mobile account I get all the details correct ie user name etc then I get we didn't recognise those details
on 24-12-2021 11:50
Thanks for your post and welcome to the Community Forums, GD20,
Sorry to hear that you are unable to log in. Are you trying the website or the app?
The forgot email option might also help: https://mobile.virginmedia.com/ecare/forgottenUsername?execution=e2s1
Cheers,
Corey C
on 24-12-2021 11:52
hi Cory on the website
on 24-12-2021 11:55
Thanks for your reply, GD20,
Did the reset work? Try https://mobile.virginmedia.com/ecare/forgottenUsername?execution=e2s1
Or what happens when you try to register? or try https://mobile.virginmedia.com/ecare/registration?execution=e4s1
Cheers,
Corey C
on 24-12-2021 12:07
hi Corey its saying I'm already registered and to login to my account I have seen some forums on this from last year so not a new problem
on 24-12-2021 12:38
Thanks for your reply, GD20,
I've sent you a private message to confirm your mobile account details.
Cheers,
Corey C