on 18-12-2021 06:51
Hello,
I am abroad (Italy) at the moment, I get a notification that I have a voicemail message, but I cannot listen to it. I dial 222 and nothing happens. I did set set up my PIN for listening to voice mail messages last year, but as I said when I dial 222 nothing happens, it does not ask me for any PIN, there is no answer at all. Can you please help me?
on 18-12-2021 09:01
Hello Marrie
Sorry to hear about this issue with your voicemail
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 18-12-2021 10:27
Hi Marrie
Thanks for those details
I have just reset your Voicemail
You will receive an SMS with instructions to follow
Please let me know if that works
Gareth_L
on 18-12-2021 16:49
Hello, I got an sms saying that my PIN had been re-set, and giving me the new PIN number. That is all. I tried dialling 222, the same thing happens as before, no reply whatsoever, no ringing, no voice asking me for the PIN number
Thank you
on 20-12-2021 10:32
Hi Marrie
Let me have look into this for you
Sorry it is still the same as before
Gareth_L