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Steve115
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cannot get mobile data on mobile

Hi, I can't seem to get Mobile Data (4G) on my Mobile... I've tried powering on & off and have made sure Mobile Data is On, but still nothing... Any ideas please? Many thanks 

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Beth_G
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Re: cannot get mobile data on mobile

Hi Steve115,

 

Thank you for posting and welcome to the community forums! I'm terribly sorry for our delayed response and to hear of the issues you've been having with your mobile data.

 

Can you please confirm the make and model of the handset that you are using, and if you have tried the SIM in another handset to see if you get different results?

 

Please also let us know if you're able to receive calls and texts OK.

 

Many thanks 🙂

 

Beth

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