can't receive texts from vodafone

[becon12]

Since I joined Virgin from Vodafone about 10 weeks ago, I cannot receive personal texts sent  from  or with a vodafone platform. For Virgin, this is a question of "ignore him and he will go away"

[John_GS]

Hi becon12

Thanks for posting - can you elaborate on this. Can you elaborate on the personal text bit for me as I'm confused by the meaning?

Best,

[becon12]

Thank you for your post.

This has been an on going problem since I joined Virgin from Vodafone in September 2021. The problem is that I can receive text messages from everyone and any organisation but cannot receive private text, (e.g. from my son), mesages sent from a vodafone platform but they can recieve mine. I can receive messages from anyone via WhatsApp though. Why?

Thank you

[Paul_DN]

Hi Beacon12,

Thank you for reaching back out to us in our community and welcome back, when you say pesonal Text do you just mean you can't Text your Son?

Regards

Paul.

[becon12]

Hiya Paul,

I meant/mean that my son can receive my texts but I cannot receive texts he sends/sent to me. I can receive his phone calls made via my mobile number though.

I hope that helps

Cheers

[Paul_DN · Accepted solution]

Hi becon12,

Thank you for coming back to me, have you both tried removed each other form the contacts and re- adding?

Regards

Paul.

[becon12]

No we haven't done that. We shall try that tonite.

Thank you. I'll let you know one way or the other.

Best regards

[becon12]

I think that seems to work, thank you.  I got his text message. I have sent my son a text. I am waiting for him to reply by text.

[Martin_N]

We're glad to hear that seems to work. Please do let us know if it is sorted. 

^Martin

[becon12]

Yes, it has thank you. In the end the solution was simple. Just wondered why nobody, (including me), thought of that.

Best regards

B