can't receive calls or texts from network O2

[grahaco]

I have moved from O2 to virgin mobile a few weeks ago. I got a PAC code and the switch over date happened. 

I STILL cannot receive calls or texts from anyone on the network O2, but I can from other networks!!

I have rang Virgin many times about this and no one is helping. They sent me a new SIM which hasn't solved the problem. No on else seems able to help! They tell me they'll ring me back and no one does.

I am at the point of cancelling my contract.

[Ryan_N]

Hi grahaco, 

Thank you for your post and welcome to the forums. 

I am really sorry to hear of the experience you've had whilst porting. Not the best first impression, and I apologise for that. 

I will send you over a private message so that I can take some details from you. 

Cheers, 

Ryan.