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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Using Phone Abroad

After having so many issues using my Virgin mobile phone outside the UK, and eventually switching to O2. I was gutted to find that this problem has now manifested itself on my wife’s mobile that previously worked perfectly on the Virgin mobile networ...

Stanl by Dialled in
  • 17 replies
  • 0 kudos

Resolved! Call issues

My wife can't receive calls to her mobile from landlines. No problem from any mobile network. And no problem calling landlines . Any ideas ? TIA 

Parked order

Hi ive placed an order yesterday and was wondering why my order is parked im a new customer my order 

Unable to make calls from abroad

Arrived in Jamaica yesterday and I can't make or receive calls. I got the normal text messages saying how much it will cost but can't call UK. Been roaming with Virgin for years and never had this issue, all settings are correct, did an APN update bu...

IJLat43 by Tuning in
  • 12 replies
  • 0 kudos

Virgin Mobile Phone signal EN4

Hello. I have mobile phones on Virgin Mobile and also have a Virgin Broadband contract. When the broadband is not connecting properly I also find that the mobile phone signal is not working. I investigated a little bit and found that a phone mast in ...

WardChris by On our wavelength
  • 5 replies
  • 0 kudos

What network is my sim on ?

Hi all   just wondering what network my virgin sim is on now ?  Vodafone or O2 ?  Had the same sim for years and part of my current package which has 2 months to run . Have noticed a drop in data speed recently and used to get much better when with E...

stublee by Up to speed
  • 1 replies
  • 0 kudos

No contract confirmation

Hi I placed an order for a contract mobile yesterday. It said I need to wait for a confirmation email or call, which I haven’t received yet. Just wondering how long this normally takes?Thanks

iPhone 14 Awaiting Stock

I ordered an iPhone 14 on 5th November. Estimated delivery is 19th November but it still says awaiting stock and I’ve had no update from Virgin.  Will my phone be dispatched on time? When ordered there was no indication that stocks were low. An updat...