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another ripoff

valdez
Tuning in

why is it that Virgin Media ripoff their customers

are the so-called support people trained to give people the runaround until they give up rather than solve the problem ?

4 REPLIES 4

enlli
Very Insightful Person
Very Insightful Person

Didn't your PAYG get disconnected for none use? 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

Hey @valdez,

 

Thanks for creating a new thread about your issues, I can see that you are speaking to my colleague via a private message, who is looking into this issue further for you and we will be in touch with a response to your last private message.

 

I would also like to apologise for your experience, when trying to get this issue resolved.

 

Regards,

Steven_L

your colleague has resolved nothing - nobody there ever does. like i said someone else appears to give you the runaround for a bit and then disappears without sorting things

Our colleague will respond as soon as possible. 

Our apologies again. 

^Martin