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GromitVM
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accessing a Blueyonder account on a new Huawei P Smart

I have been trying to access my blueyonder emails via my Huawei Smart Phone.  I have tried a manual set up and have received the message "Couldn't open connection to server".  I have tried both "imap.blueyonder.co.uk", and "imap4.blueyonder.co.uk" 

I have also followed the set up process as defined on the Virgin Website "How to add an email account on my Huawei P20" - but this results in the message "Your name and password is incorrect" (using " imap4blueyonder.co.uk" - server status).  I have revalidated my Virgin password, but continue to get the same message.

What am I doing wrong?  What do I need to do?

I have had no problem setting up access to Outlook. 

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Forum Team
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Re: accessing a Blueyonder account on a new Huawei P Smart

Hi GromitVM,

 

Thank you for your post. I'm sorry to hear about this.

 

Can I just check have you used this link: Huawei P20 Pro Android 8.1 POP3 email

 

^Martin

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teabag
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Re: accessing a Blueyonder account on a new Huawei P Smart

The guide is here  https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

The IMAP and SMTP settings should all be virginmedia.com now - not blueyonder.

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