on 23-04-2022 09:33
I'm In Holland and my phone won't connect to any local networks. I've tried manually selecting but always get this message. This SIM card has worked in Holland in the past (2019) but I've changed the phone recently. Any ideas?
Answered! Go to Answer
on 23-04-2022 09:38
You could try this:
For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen
To Switch back when in the UK:
Select Apps from screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen
For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry
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on 23-04-2022 09:38
You could try this:
For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen
To Switch back when in the UK:
Select Apps from screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen
For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 23-04-2022 13:51
Hi Flutophilus,
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
I'm sorry to hear you're having an issue with getting any service whilst in Holland.
Pop back and let us know so we can help further.
Thanks,
on 23-04-2022 16:27
Thank you for the response. I could not find an App called Sim Manager but eventually I found an app called 'Virgin' which turns out to be the same thing. I followed the instructions and selected 'international'.
I then went back to Settings, Connections, Mobile Networks, Network Operators, turned off Select Automatically selected T Mobile and it connected. I could then turn Select Automatically back on and it stayed connected. I suspect that restarting the phone after turning on International on the Virgin/Sim Manager App would be enough.
Thanks for the help. Very much appreciated.
Strange that this is necessary though.
on 23-04-2022 16:31
As above, I found the Sim Manager app is called 'Virgin' on my phone. But once I found it and filled the instructions everything worked as it should.
The new phone is a Samsung A52S 5g phone from October 2021. The old phone was a Nokia 8.
Yes I did have roaming turned on before I left the UK.
Thanks
on 24-04-2022 10:01
Hi Flutophilus,
Thank you for taking the time to update the thread and let us know you have been able to get things up and running.
Please get in touch if you have any further questions or require any assistance in the future.
Thanks