You’re my last hope for a PAC code

[barstep]

I have tried texting, using the website, calling 789, having my request escalated to the back office and still after 4 days I do not have a PAC code. 
So what do I do next to move my number from Virgin to my new provider?

I have managed to move one number and terminate another but this third number seems to be a problem. There must be someone at Virgin Mobile or elsewhere who knows what to do - isn’t there? 

[Steven_L]

Hey @barstep,

Welcome back to the community and thanks for taking the time to post here on our forums.

I'm sorry to hear that the team haven't been able to provide you with your PAC code, I can take a further look into this for you but would need to pass account security with you to get this arranged.

I will send over a private message in a moment, please look out for this and we can get started.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your information and coming back to us @barstep.

The PAC code has been generated on our system, have you been sent a text message with the code on this morning? 

Regards,

Steven_L

[barstep]

I have received another message that says 

PAC request error etc etc 

Barrie

[barstep]

Full text received this morning

PAC request error – if we have recently sent you a new SIM please insert it first and request the PAC code again. Otherwise please try again later, if you are still experiencing issues call us on 789.

[barstep]

This message seems to assume I am switching to Virgin - but I am switching from Virgin … 

[barstep]

If a code has been generated - what is it. Can you give it to me on here?

[enlli]

Have you recently received a new SIM from Virgin? 

[barstep]

No - I’m leaving Virgin Mobile

[enlli]

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@barstep wrote:

No - I’m leaving Virgin Mobile

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Yes but did they send you an updated SIM in the past that you didn't use. If a SIM update is pending then a PAC will not go through.