on 30-11-2021 19:07
Why oh why do virgin use yodel
if I’d realised I wouldn’t have ordered a new phone from virgin
ordered a new phone last week, received message it would be delivered today , followed the tracking, when it got to 20 stops before me I sat in the window next to the front door ( I needed the phone for a long drive I had to make the next day, I’m almost 70 and was worried about the journey) 9 stops away, then 2 Then. Message on tracking. Sorry we missed you we have left a card no they hadn’t tried to deliver and no they hadn’t left a card
cant get to speak to anyone at yodel, webchat assistant rearranged delivery with out consultation to day I was travelling. I messaged this date was impossible. No reply
rang virgin. They said it was yodel who had to deal with it !
on 30-11-2021 19:36
Hi Angela_d
Sorry to hear this has happened
Can we please ask if you have also contacted Yodel about this
They will be able to contact the driver directly and see whats happened
Gareth_L
on 30-11-2021 19:56
Hi
yes I tried that first, within 5 minutes of getting update in tracking
phone was automated without the option to speak to someone, just to rearrange delivery
next tried webchat, as previously said, operator said t perhaps driver couldn’t find it, I told them I live on the main arterial route into my small city. Then delivery was rearranged without consultation for the next day, I said no I was out all day but webchat had been stopped so no answer
that’s when I rang virgin. Was given a ‘ direct’ phone number for yodel. But when I phoned it was an automated service
tried webchat again got delivery moved to Thursday but how do I know this will happen ?
told to check tracking for updates ! That’s what I did all day today!
to be honest I think it got to half four, the road was busy, I think he just decided to call it a day On the map they provide he was two streets away and then I got the message sorry they’d missed me
this is an expensive phone and I’m worried about it What if they don’t deliver ? There is no one at yodel to speak to
surely my contract is with virgin and they should make sure their delivery firm deliver on time
tried to tell me it was due to bad weather, I live 10 miles from the yodel depot in Southampton my parcel was coming from (on the south coast ) No weather problems here, no snow, no ice etc
on 30-11-2021 20:07
Also I asked via messaging four times for contact to make a formal complaint , they wouldn’t give me one.
on 30-11-2021 20:08
Thanks for the update Angela_d
I know its like we are passing the buck to say contact Yodel
But we have no direct access to the delivery side of things
If they have advised it will be redelivered then it would be best to keep an eye on the tracking details
Gareth_L
on 30-11-2021 20:18
That’s exactly what I did today
very worried as just read another post where someone has had the same problem
she rearranged delivery and it still didn’t come
she then got a message it had been delivered, it hadn’t was panicking what to do next
on 30-11-2021 20:56
Please keep us posted on how things go Angela_d
Gareth_L
on 30-11-2021 21:01
Tracking now saying can’t find parcel
on 01-12-2021 08:18
Hey Angela,
I would advise trying to contact Yodel again?
Regards
Paul.
on 01-12-2021 08:47
I received a reply from yodel this morning in response to my resolver complaint. However the link in the email shows no active parcel!